The forums are available for any questions or support concerning the usage of the software.
You may contact ElvenSoft at the support e-mail only if you have difficulties related to the purchase of the software. Please provide any relevant information such as order information when contacting us.
Should you need to get in touch with us or require help or support, you may do so in one of the following ways:
If you have any questions, comments, technical difficulties or would like to learn how to use the bot, please join our forums to quickly find what you're looking for by performing a forum search or making a post in the right section.
If you require assistance with one the following things, please fill in one of these forms for immediate effect:
I want to change my account password: Change password form
I forgot my password: Request password through e-mail form
I am getting a Hardware Id Mismatch: Reset Hardware Id lock
If you have problems with your account after purchasing the bot, please contact us from your NeoBot account e-mail if possible at the privileged support e-mail. Remember to add this e-mail to your whitelist to receive a response.
Do not private message me on the forums as in most cases I am unable to verify who you are. I will not reply to forum private messages about account support matters.
Please do not spam the support e-mail. If you send multiple messages about the same topic within 2-3 days you will be ignored. Don't spam. Send one e-mail from your account e-mail and wait patiently for a response since I will reply as soon as I can.
ElvenSoft Enterprises Inc.
Montreal, Quebec, Canada